Our Mission

We will provide superior property and casualty insurance products with personal service “second to none” to our policyholders and independent agency partners, while maintaining the highest level of integrity, courtesy and fairness and recognizing that we cannot be all things to all people.

We will be forward-thinking and embrace innovative ideas and technology as we strive to be profitable and financially secure.

We will foster a positive work environment of continuous learning and development for employees, pursue long-lasting relationships with Policyholders, Agents and other business partners, and be a respected member of our community and industry.

Our Values

  • We are committed to sound judgment and personal initiative within an environment that sets, achieves and rewards high performance.
  • We will pursue and develop long term relationships with our employees, policyholders, agents and other business partners.
  • We will act with a high level of integrity and are committed to an atmosphere of respect, loyalty and mutual support.
  • We will maintain a friendly, courteous and professional environment where every member matters and which fosters a work-life balance.

~Eastern Mutual continues to monitor the impact COVID-19 is having on all aspects of daily life. We stay committed to providing our policyholders and agents with excellent service. For those policyholders who are experiencing financial hardship due to the pandemic, please contact our office by calling #(800)367-3242 and dial 1 for customer service .