Independent insurance agents represent more than one insurance company, so, unlike company-employed agents, they can offer you a wider choice of insurance options to satisfy your individual needs. Unlike direct writers, who respond by phone and only know you as a policy number, independent agents are down the street, in your community, familiar with your situation. They are your neighbors, and you know where to find them when you have a question or a problem.

If a loss occurs, an independent agent can guide you through the claims process; they can explain coverages and help solve problems related to your policy or account.

Buying insurance is about price and promise; independent agents can help you understand both sides of the equation.

Today, Eastern Mutual operates through its network of over 130 independent agents with over 200 separate offices spread across the central and eastern portions of upstate New York.